ESTMA has always pursued a policy to enhance our systems through voluntary improvement to achieve an operational performance which is subject to continuous development.
The organisation considers the basis for successful functioning to be flexibility, i.e. the creation of opportunities for maximising the wishes of customers, which is possible through compliance with the company’s following basic quality priorities.
ESTMA has undertaken to meet the requirements applicable to it and to continuously improve the performance of the quality management system.
It is important for us to supply proffessional service for all activities that support our customer during the supplier customer exchange, this includes all pre-sale, sale and post-sale activities. Delivering continuous reliable quality is the key to developing a positive attitude among our customers. We possess some of the world-class advantages: openness, language proficiency, willingness to develop and a newly-established confidence. Doing things right the first time is important, but even more important is doing them right every time. “Zero defect” mentality is required in our organisation, as our only goal is perfection. Be sure that our highly trained, professional and experienced team will equally provide speedy quality and competitive service for long-term as well as for single-time customers. ISO 9001:2015 All business units of ESTMA are qualified for ISO 9001:2015 Certificate for global logistics. This certificate forms the basis for flexible correctly organized and ever-improving service to our customers. Since the accreditation we have pursued a policy to enhance our systems through voluntary improvement to achieve an operational performance which is subject to continuous development. ESTMA’s quality management system was approved by Lloyd’s Quality Assurance Limited.
1. Customer focus.
2. Ensuring the effectiveness of the internal performance of the organization.
3. Further development of infrastructure.
4. Maintaining and raising the professional level of the employees of the organization.
5. Hedging business risks.
6. Expanding activities.